
What a great question. Typically when a you contact us we will talk about the reason for wanting to have professional images taken and the type of photographic style that is most pleasing to you. After the initial conversation we will e-mail a short form for you to fill out so that we can better get to know you and your family. Once a time and date is decided we will meet you either at your house or a park that is special to your family. We will then get to know everyone and talk about your expectations, likes, dislikes and what your plans are for the images. The next two or three hours are spent capturing wonderful images of the family. We love to make great images and have fun doing so. We want you to have fun as well. There is never any pressure, we are there for you and only you. When deciding where to have the session keep in mind that we have the ability to take images in the great outdoors or in the comfort of your own home with our mobile studio. We often do both during the same photo session. We do not charge extra for this. It all falls under the same session rate of $99. About a week after the shoot we will arrange a proofing session to present you with your complimentary proof book, show you your session web page and to walk you through your online proofing page. This is also when we will take your initial product order. Based on your order we will help you find the session package that will best suits your needs. This brings us to the payment portion. At the end of the proofing session 50% of your total order is due. About one week later your products should be in and ready for delivery. Keep in mind that some products can take longer to produce than others as well as the time of the year. Therefore the one week production time is not a guarantee, but instead a rule of thumb. We will make arrangements to either deliver your order or ship it to you. If you did not pay for your order in full at the proofing session the balance would be due upon delivery. Your complete satisfaction is our goal. If at any time you are not satisfied with our service we will re shoot, reprint, or refund. If you don't like our service we don't want your money. |